Recommend from your live catalogue
Answers arrive with a product image, a price, and a link — generated from real inventory, not a pre-written script.
Instagram AI
Turn Instagram DMs, story replies, and comments into tracked sales
Answer product questions from your live catalogue, reply to story mentions the moment they land, and capture every ad-driven conversation as a qualified lead.
Connect your Instagram Business account in under five minutes.
Why Instagram
The DM is the storefront. Nobody is staffing it at 11pm.
Discovery happens in the feed, but the buying question arrives in your inbox hours after your team logs off.
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Share of Instagram enquiries that arrive outside working hours.
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Conversations resolved without a human stepping in.
[ 000 ]
Leads captured from a single Click-to-Instagram campaign.
Figures are placeholders. Swap in Fellix data and cite the source here before this page ships.
Getting started
From setup to first conversation, your agent will ready in minutes
Connect your channels, teach Fellix your business, and go live. No code required.
- 1Train itPoint Fellix at your store. It crawls products, prices, policies, and FAQs, and you add custom instructions to fine-tune the tone.
- 2Test itAsk the questions your customers actually ask, review what comes back, and correct anything off. It learns from every fix.
- 3Activate itTurn it on for web chat, then expand to WhatsApp, Instagram, and Messenger from the same knowledge base.
Capabilities
Four ways Fellix runs Instagram for you
Reply to story mentions and comments
Story replies and comment threads are answered in context, so interest never goes cold waiting for a reply.
Capture every DM as a lead
Conversations are tagged Hot, Warm, or Cold and tracked through the pipeline like any other deal.
Attribute ad-driven conversations
Click-to-Instagram campaigns are traced from the click through to Won, with no manual tagging.
Comparison
Instagram DMs today vs. with Fellix
Story repliesStatus quoBuried under the rest of the inbox and easily missed.Fellix AIPicked up in context and answered alongside DMs.
Product questionsStatus quoA link to the homepage and a hope the customer finds it.Fellix AIA specific product, price, and checkout link from live inventory.
Lead captureStatus quoAn interested DM that nobody follows up on.Fellix AICaptured, tagged, and tracked automatically.
Ad attributionStatus quoNo reliable link between a campaign and a sale.Fellix AIEvery ad-driven conversation traced from click to Won.
Comment threadsStatus quoHandled ad hoc, if at all.Fellix AIAnswered and escalated on the same rules as DMs.
Volume spikesStatus quoResponse times slip during a launch or a sale.Fellix AIThe agent absorbs the volume; your team handles what needs judgement.
Integrations
Connect Fellix to the tools your data already lives in
Fellix reads and writes to your CRM, storefront, calendar and helpdesk — so every conversation starts with real customer context, and every outcome lands back in the stack your team already works in.
