Retail & Technology

Conversations that convert. Every channel more sales

Answer product and shipping questions before checkout, handle order status and returns after it, and turn every WhatsApp and Instagram DM into a tracked lead.

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Fellix answers product and shipping questions before checkout, handles order status and re

Where the week disappears

The questions that decide a sale, answered too late

Pre-sale

Instant answers customers before the sale slips away

A shopper messaging about sizing or stock at 11pm shouldn't have to wait until morning. Fellix answers product, sizing, and shipping questions instantly from your catalog and policies, on Instagram, WhatsApp, or your website, any hour.

Leads

Every product messages from any channel becomes a tracked lead

A question about a product shouldn't disappear into your DMs unanswered. Every conversation is captured, tagged, and moved through your pipeline automatically, whether it starts as a support question or a sales inquiry.

Post-sale

Order status and returns, resolved without the wait

'Where's my order' and 'how do I return this' don't need to pile up in the inbox. Fellix answers from your real policies, and escalates to a human only for the exceptions that need one.

Training a Fellix agent on a product catalogue before it goes live

Getting started

From setup to first conversation, your agent will ready in minutes

Connect your channels, teach Fellix your business, and go live. No code required.

1Train itPoint Fellix at your store. It crawls products, prices, policies, and FAQs, and you add custom instructions to fine-tune the tone.
2Test itAsk the questions your customers actually ask, review what comes back, and correct anything off. It learns from every fix.
3Activate itTurn it on for web chat, then expand to WhatsApp, Instagram, and Messenger from the same knowledge base.

Built for your needs

Every buyer conversation, handled consistently

See every conversation the moment it happens, with the context your team needs to jump in without asking the customer to repeat themselves.

WhatsApp, Instagram, and web, in one queue

WhatsApp, Instagram, Messenger, and website chat in one queue. Escalated, in-progress, and resolved conversations sorted automatically.

Multi-language by default

Answer shoppers in whatever language they write in, without hiring for every market you ship to.

Auto-captured contact info

Names, phone numbers, and emails are pulled from the conversation as they’re shared. No forms, no manual data entry.

The agent answers from what you gave it

Upload your catalogue, sizing, and returns policy once; the AI agent answers from those and nothing else, so it never promises stock you do not have.

Escalate a conversation to the right person

Assign certain staff members to specific channels and numbers, so the right conversations reach the right people automatically.

Every conversation becomes a lead

Enquiries are tagged and moved through your pipeline automatically, from first question to order placed.

Stack comparison

Support inbox today vs. with Fellix

Answering product questionsStatus quoAnswered whenever someone checks the DMs, often the next morning.Fellix AIAnswered instantly from your catalog and policies, any hour.

Order status and returnsStatus quoCustomers wait in a queue or repeat themselves across channels.Fellix AIAnswered immediately from your real order and returns data.

DM leadsStatus quoA product question in a DM that nobody ever follows up on.Fellix AICaptured, tagged, and tracked through your pipeline automatically.

Ad attributionStatus quoNo way to tell which ad or post actually drove the sale.Fellix AIEvery ad-driven conversation traced from click to Won.

Peak seasonStatus quoResponse times slip when volume spikes around a sale or launch.Fellix AIAI agent absorbs the volume; your team handles the exceptions.

ChannelsStatus quoA different tool for WhatsApp, Instagram, and website chat.Fellix AIOne inbox for every channel you sell on.

Integrations

Connect Fellix to the tools your data already lives in

Fellix reads and writes to your CRM, storefront, calendar and helpdesk — so every conversation starts with real customer context, and every outcome lands back in the stack your team already works in.