Starter
For a single channel and a small team getting started.
€0free up to 300 conversations/month
Start free trial
Website chat widget- 1 AI agent
- Basic analytics
- Up to 3 seats
- Community support
Pricing
Pricing that scales with conversations, not headcount
One plan for every channel, one AI agent, and the pipeline to go with it. Start free, upgrade when your volume does.
Growth
Most popularFor teams running support and sales across every channel.
€149per month, includes 2,000 conversations
Start free trial- Everything in Starter
- WhatsApp, Instagram, and Messenger
- Pipeline and campaign attribution
- AI Copilot and Quality testing
- Priority support
Enterprise
For multi-brand teams with compliance requirements.
Customannual contract
Contact us- Everything in Growth
- Multi-brand and multi-team support
- SSO and custom roles
- Dedicated success manager
- SLA and security review
All plans billed monthly. WhatsApp usage billed separately at Meta's conversation rates. Prices exclude VAT.
What you get
One product instead of four subscriptions
Live chat + social inboxesStatus quoSeparate tools for website chat, WhatsApp, and Instagram, billed individually.FellixIncluded on every plan. One inbox for every channel.
AI agentStatus quoA chatbot add-on, usually metered separately and hard to configure.FellixIncluded from Starter, with tone, guardrails, and hand-off rules you control.
Pipeline & CRMStatus quoA separate CRM subscription to track leads and deals.FellixIncluded from Growth. Every conversation becomes a pipeline stage automatically.
Analytics & attributionStatus quoExported by hand from each tool and stitched together.FellixIncluded from Growth, in one dashboard, down to the ad that sent the lead.
Team routingStatus quoManual assignment, or a helpdesk seat for every router.FellixIncluded. Assign teams to channels and numbers directly.
SupportStatus quoTiered by contract value.FellixCommunity on Starter, priority from Growth, dedicated CSM on Enterprise.
Trusted by teams answering customers on Fellix